Refurbishment Scheme

REFURBISHMENT SCHEME: REDUCE, REFRESH, REUSE

At Vackertass, we believe that great design should stand the test of time. Our products are made with durable solid brass hardware that’s built to last, and we craft each collar and lead using quality vegetable-tanned full grain leather. However, as leather is a natural material, it can wear over time—whether from exposure to the elements, everyday adventures, or perhaps a few playful nibbles from your pup (we won't judge!).

If your collar/lead has seen better days but the hardware is still strong, don’t toss it - refresh it! Our refurbishment scheme allows you to send us your old Vackertass collar/lead, and we’ll clean up and reuse the solid brass hardware for a new leather upgrade. To support this recycling effort, we’re offering 30% off your refurbished item, plus free shipping.

HOW IT WORKS:

• Step 1: Send us your well-loved Vackertass item.
• Step 2: We’ll polish up your hardware and pair it with brand new leather in your chosen colour.
• Step 3: You receive your refreshed collar/lead, ready for a new chapter of adventures!

If you're interested in joining our recycling scheme, please email us at hello@vackertass.co with the following details, and we’ll guide you through the process:

• Full name and delivery address
• Item being returned (product, colour, size)
• Your new order (product, colour, size)

TERMS & CONDITIONS:

• We can only upgrade the same type of product (collar to collar, lead to lead). You may change the colour, and in some cases, the size.
• We’ll clean your hardware as thoroughly as possible, but please note they're still the same hardware and may show bumps and scratches - telling the memories of you and your best friend's adventures together.
• You are responsible for shipping the old product to us, but we will cover the return shipping of your refreshed item.
• This service is exclusively for Vackertass products.

Help us reduce waste and give your trusted gear a second life!